Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Email address for account creation and delivery notifications
• Customer delivery information uploaded via CSV files (names, addresses, phone numbers, emails, delivery notes)
• Payment information processed through Stripe for Pro subscriptions
• Usage data and analytics to improve our service

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send you delivery route links and notifications
• Process your payments and manage subscriptions
• Communicate with you about our services
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse

3. Data Storage and Security

We take data security seriously:

• All data is stored securely using industry-standard encryption
• We use secure connections (HTTPS) for all data transmission
• Our hosting infrastructure is provided by Railway App, which utilizes Google Cloud services
• Payment information is processed and stored securely through Stripe according to their data retention policies

4. Data Retention

We retain different types of data for varying periods:

• User accounts and profile information: Retained indefinitely unless you request deletion
• Delivery lists: Automatically expire and are deleted after 15 days
• Usage logs: Retained for approximately one year
• Analytics data: Retained indefinitely to improve our services
• Payment information: Stored by Stripe according to their retention policies

You may request deletion of your data at any time by contacting us.

5. International Data Transfers

Your data may be transferred to and stored in countries other than Canada through our use of cloud services and third-party providers. We ensure appropriate safeguards are in place to protect your information during such transfers.

6. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform, including:
  • Stripe (payment processing)
  • Sendgrid (email communications)
  • Twilio (SMS notifications)
  • Google Analytics (usage analysis)
  • OpenRouteService.org (route optimization)
• Delivery drivers who access delivery routes via shared links can view customer names, addresses, phone numbers, email addresses, and delivery notes
• Law enforcement when required by law

7. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us at human@quickroutelink.com.

8. Cookies and Tracking

We use cookies and similar technologies, including Google Analytics, to enhance your experience and analyze usage. You can control cookies through your browser settings.

9. Data Breach Notification

In the event of a security incident that affects your personal information, we will notify affected users via email within a reasonable timeframe and take appropriate steps to address the breach.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service at least 30 days before the changes take effect. Your continued use of our service after such notification constitutes acceptance of the updated policy.